FREQUENTLY ASKED QUESTIONS

  1. What is cafeminerva.com.ec?

It is the website and online store of Café Minerva, an Ecuadorian company that processes and trades roasted coffee, ground & roasted coffee, coffee-derived products and items to prepare it, with a 55 years track record in the market. Our online store is a portal designed to buy, as well as to reach each of our national and international clients, who value all the Ecuadorian coffee properties.

  1. How to buy on cafeminerva.com.ec?

Buying on cafeminerva.com.ec is very easy; you have to follow these simple steps

  1. Select the product/s from the store or write the name of the product you want to buy in the search engine.
  2. Add the product/s to the shopping cart by clicking on buy. (Do not forget to choose the amount).
  3. If you have a coupon, do not forget to enter the code. (Remember to maintain uppercase and lowercase letters and symbols).
  4. Log in or create an account.
  5. Enter your personal details and full address for delivery. (Main and secondary avenue, color of the house/door, points of reference, etc).
  6. Choose the payment method: Credit cards.
  7. Click on Buy now and that’s it.
  1. What are the payment methods I can use on cafeminerva.com .ec?
  1. If you choose to pay by credit card, you can do it on the following payment buttons:
  2. PlacetoPay
  3. PayPal
  1. What is PlacetoPay?

PlacetoPay is the electronic payments platform used by cafeminerva.com.ec to process online transactions generated in the virtual store with payment methods enabled for this purpose.

  1. How can I pay with PlacetoPay?

On the virtual store of cafeminerva.com.ec you will be able to pay using: the following credit cards: Diners, Visa and MasterCard; from all banks if the payment is current, and if the payment is deferred, only cards issued by Pichincha, Loja, BGR or Machala Banks. We will extend this list of options for our customers soon.

  1. Is it safe to enter my banking information on this website?

To protect your data cafeminerva.com.ec delegates in PlacetoPay the capture of sensitive information. Our payment platform complies with the highest standards required by the PCI DSS international security standard norms for credit card transactions. In addition, it has an SSL security certificate issued by GeoTrust, a Verisign company, which guarantees secure communications by encrypting all data to and from the site; thus, you can feel safe when entering your card information. During the payment process, the browser shows the name of the authenticated organization, the authority that certifies it, and the address bar changes to green. These features are immediately visible and give guarantee and confidence to complete the transaction in PlacetoPay. PlacetoPay also has the constant monitoring of McAfee Secure and the signature of electronic messages with Certicamara. PlacetoPay is a brand of the company EGM Ingeniería Sin Frontera S.A.S

  1. Can I make the payment by PlacetoPay any day and at any time?

Yes, in cafeminerva.com.ec you can make your online purchases 7 days a week, 24 hours a day, just a click away.

  1. Can I change the payment method?

If you have not finalized your payment yet, you can return to the initial step and choose the payment method you prefer. Once the purchase is finished it is not possible to change the payment method.

  1. Does paying electronically have any value for me as a buyer?

No, electronic payments made through PlacetoPay do not generate additional costs for the buyer.

  1. What should I do if my payment transaction through PlacetoPay did not end?

In the first instance, check if an email to confirm the transaction arrived to your email account (the one registered at the time of making the payment), in case of not having received it, you should contact servicioposventa@placetopay.ec to confirm the status of the transaction.

  1. What should I do if I did not receive proof of payment through PlacetoPay?

For each transaction approved through PlacetoPay, you will receive proof of payment with the purchase reference at the email address you indicated at the time of payment. If you do not receive it, you can contact servicioposventa@placetopay.ec, to request the resending of the voucher to the same e-mail address registered at the time of payment

  1. How can I use a discount coupon?

If we gave you a discount coupon, you must enter the coupon code; then, enter your email address in the coupon field in the shopping cart, and the value of the coupon will automatically be deducted from the full cost of your purchase (Remember to correctly write the code using uppercase, lowercase letters and numbers).

  1. Do your prices include VAT?

All our products show the final price including VAT at the bottom.

  1. Can I buy even if I do not want to give my personal data?

In order to serve you better it is necessary that you enter your personal data and address, so you can receive your products hassle free; cafeminerva.com.ec does not store payment data. We need that information to deliver your orders and issue the respective invoices.

  1. How are shipments delivered?

Domestic shipments will be delivered by Laar Courier.

  1. How can I contact you?

If you would like additional information or advice on your purchase, you may contact us at 1800-MINERVA, or you may also follow us on Facebook and write us an inbox message or send us an email to info@cafeminerva.ec

  1. Where are your offices located?

If you would like to visit our factory, we are located on La Cocha Street, E3-65 and Panamericana Sur Km 11 ½, Quito - Ecuado.

New Account Register

Already have an account?
Log in instead Or Reset password